Description:
The following error message appears while using iMazing:
- "AES crypt/decrypt error"
- "AES unwrap error"
Solution:
This error indicates that an encrypted backup is corrupted, or that iMazing encountered an error when decrypting your data.
Contact our support team and make sure to include:
- a screenshot of the error message
- your iMazing version (see 'About iMazing' from the menu bar)
- the type of Apple device you are connecting and which iOS version is it running
- your macOS or Windows version
- the precise steps you take before the problem happens (which buttons you click, in which section of iMazing)
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