Backup - "Unable to Load Data: Backup database doesn't exist"


The following error message appears while trying to browse the contents of a a device:

"Unable to Load Data: Backup database doesn't exist"


This error message appears because you are trying to use an iOS 10 device with iMazing 1.

iMazing 1 is not compatible with iOS 10. You need to upgrade to iMazing 2 from our download page.

The new version will replace the old one. Your data will migrate, nothing will be lost. To learn more about iMazing 2, have a look at our Getting Started guide.

If you already own iMazing 1 or Diskaid, you can check your upgrade conditions on our upgrade page.


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