The following error message appears when exporting messages to PDF on your Windows computer:
- "unable to process message."
- "conversion failed. Child process not ready."
This error message is reported by our third-party pdf conversion component. There are two possible causes for eo.pdf errors:
- Corrupted attachment
- Security software on your computer (3rd party Firewall or Antivirus) blocking the PDF component's initialisation.
You'll need to identify the corrupt attachment by exporting a smaller portion of the thread. By not selecting the problematic attachment, you'll get rid of the error message.
Some 3rd party security software can be over protective and block iMazing's attempt to launch the PDF conversion process.
Temporarily disable your antivirus or firewall software and try exporting again to find out if that's the case.
If you use Trend Micro Office Scan, you can configure OfficeScan to skip scanning of trusted processes during Real-time and Behavior Monitoring scans.