Description:
The following error message appears while backing up your device in iMazing or iTunes.
"Cannot backup your device. Couldn't start session"
Solution:
This error message appears when the device's pairing records stored on your computer are corrupted.
- Quit iTunes if it is running.
- Launch iMazing and Forget your device. To do so, right click on your device in iMazing's left sidebar and click "Forget" in the contextual menu.
- Disconnect your device.
- Reboot both your computer and your iOS device.
- Try backing up now - note you'll have to pair the device again, with iMazing or iTunes.
For instructions on how to forget your device in iMazing, see our article: Connect your device to iMazing
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