Solve Wi-Fi Connection Issues With iTunes and iMazing


If iMazing does not seem to be able to connect to your iPhone, iPad or iPod touch, make sure your device and computer are connected to the same WLAN/LAN network. Cellular Network (3G/4G) can sometimes take over the Wi-Fi connection. This prevents iMazing from connecting via Wi-Fi. To avoid this issue you can alternatively connect your device to a power source or turn off Cellular Data in your device "Settings / Cellular".

If the above still not solve connection issues follow those steps:

  1. If your device has a 3G/4G connection, go to "Settings / Cellular" and turn "Cellular Data" off and on. Try again to connect with iMazing.
  2. If it still doesn't work press the "Home" button on your device to verify that Wi-Fi icon is displayed on the top status bar. At this stage the device usually appears in iMazing.
  3. If still no luck, open iMazing preferences and click "Restart Mobile Services", it solves most issues.
  4. Reboot (totally powering off) both your computer and the device and try again
  5. If it still not working make sure all system updates have been applied, proceed to any applicable system update
  6. Check that you are running the very latest version of both iMazing and iTunes and upgrade if applicable
  7. Reboot once again (totally powering off) both your computer and the device.

Every single step is crucial, don't skip any one of them. You might be giving it a try after each single action.


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