Follow the steps below before anything else if you are experiencing issues in iMazing:
1. Relaunch iMazing and restart your device
Restart your device, relaunch iMazing and try again.
2. Plug your device directly into your computer
Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub).
If you're device still doesn't show in iMazing, please follow the steps in this article: Troubleshooting Connection Issues in iMazing
3. Update iTunes
Get the latest version of iTunes for your computer. If you're on Windows and the Microsoft Store version of iTunes is installed please remove it and install the standalone version from Apple's website. Here's a great WikiHow article which describes the entire process: https://www.wikihow.com/Install-the-Standalone-Version-of-iTunes-on-Windows
4. Restart your computer
Turn off your computer and your device. Then turn them on again.
5. Check your computer's security software
Security software can prevent iMazing from connecting to Apple devices. You might need to temporarily disable or remove your computer's security software.
6. Update your computer
Apply all available system updates (Mac or Windows PC)
And if that does not work...
The vast majority of issues are resolved by following these steps. If you are still running into a problem, contact us and let us know that you've already followed the steps above. We're here to help!