iMazing First Aid

Follow the steps below before anything else if you are experiencing issues in iMazing:

1. Update iTunes

Get the latest version of iTunes for your computer.

2. Update your computer

Apply all available system updates (Mac or Windows PC)

3. Plug your device directly into your computer

Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub).

4. Restart your computer

Turn off your computer and your device. Then turn them on again.

5. Check your computer's security software

Security software can prevent iMazing from connecting to Apple devices. You might need to temporarily disable or remove your computer's security software.

6. Relaunch iMazing and try again

If you are still experiencing issues, please read this article: Troubleshooting Connection Issues in iMazing

And if that does not work...

The vast majority of issues are resolved by following these steps. If you are still running into a problem, contact us and let us know that you've already followed the steps above. We're here to help!

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