We reply to all support requests, whatever they are. Our average response time is well under 24 hours.
If you do not get a reply after that interval, please make sure that our reply did not end up in your spam folder.
If you submitted your request through our online form, or directly through iMazing, you may have made a typo when entering your e-mail. Our support agents will spot obvious ones such as firstname.lastname@example.org, but more subtle ones are impossible to detect.