iMazing does not recognise my device (Windows)

iMazing relies on Apple components and drivers to recognize your device. If iMazing does not recognize your device then it's very likely that your Apple components or drivers are not up to date.

iPhone, iPad or iPod touch

1. Try a different USB port and/or cable. If you usually connect through a USB hub, try connecting your device directly to your computer.
2. The simplest way to update your Apple drivers is to install the latest version of iTunes.
3. If that does not fix your issue, you can reinstall Mobile Devices Services from iMazing's preferences:
   Edit > Preferences... > General > Reinstall Mobile Device Services.
4. Try to reinstall iMazing if all previous methods failed. You can download the latest version here: https://imazing.com/download

5. Security software (Firewalls or Antivirus) can prevent iMazing from connecting to Apple devices.
   You might need to whitelist iMazing and Apple Mobile Device Service, or temporarily disable or remove your computer's security software.

   In particular, you should check that no system or 3rd party tool is blocking Apple Mobile Device Service (AppleMobileDeviceService.exe) or Apple Mobile Device Process (AppleMobileDeviceProcess.exe) or iMazing (iMazing.exe).

And if that does not work...

The vast majority of connection issues are resolved by following these steps. If iMazing still does not recognise your device, please follow these other instructions: How to fully reinstall Apple Components (Windows PC)

If the issue persists, contact us and let us know that you've already followed the steps above. We're here to help!

iPod nano, iPod classic, iPod Shuffle

These iPods works a bit differently than iOS Apple devices - if you are having trouble getting the device to show up in iMazing, please apply the following steps:

1. Make sure that the standalone version of iTunes is installed and up to date on your PC:
   Windows 64-bit: https://www.apple.com/itunes/download/win64
   Windows 32-bit: https://www.apple.com/itunes/download/win32
2. Try a different USB port and/or cable. If you usually connect through a USB hub, try connecting your device directly to your computer.
3. Enable Disk Use in iTunes
   a. Open iTunes and make sure your iPod shows up there.
   b. Once iTunes picks up your iPod, select it and make sure the "Enable Disk Use" checkbox is checked.
   c. Restart iMazing, your iPod should now show up after a few seconds.
4. You most likely have an incomplete installation of Apple components.

Please follow the instructions in the following article.

And if that does not work...

The vast majority of connection issues are resolved by following these steps. If iMazing still does not recognise your device contact us and let us know that you've already followed the steps above. We're here to help!