iMazing does not recognise my device (Mac)

iMazing relies on Apple drivers to recognise your device. If iMazing does not recognise your device then it's very likely that your Apple drivers are not up to date.

 

iPhone, iPad, iPod touch

Step One

Try a different USB port and/or cable.

Step Two

Check for software updates ( Apple Menu > App Store... )

There may be Apple patches for your version of Mac OS that fix the issue

Step Three

Update iTunes (iTunes > Check for updates...)

Step Four

Check whether your iTunes version is compatible with your device's iOS version.

Minimum compatibility requirements

iOS iTunes Operating System
10 12.5

Mac OS X 10.8 Moutain Lion

9 12.3

Mac OS X 10.7 Lion

 

And if that does not work...

The vast majority of connection issues are resolved by following these steps. If iMazing still does not recognise your device contact us and let us know that you've already followed the steps above. We're here to help!

 

iPod nano, iPod classic

These iPods works a bit differently than iOS Apple devices - if you are having trouble getting the device to show up in iMazing, please apply the following steps:

Step One

Try a different USB port and/or cable.

Step Two

1. Open iTunes and make sure your iPod shows up there.
2. Once iTunes picks up your iPod, select it and make sure the "Enable Disk Use" check box is checked.
3. Restart iMazing, your iPod should now show up after a few seconds.

Step Three

You most likely have an incomplete installation of Apple drivers.

Please follow the instructions in the following article.

And if that does not work...

The vast majority of connection issues are resolved by following these steps. If iMazing still does not recognise your device contact us and let us know that you've already followed the steps above. We're here to help!

 

iPod Shuffle

The iPod Shuffle is only supported on the Windows version of iMazing.

 

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