Known issues and limitations
Apple's mobile environment is complex and iMazing plays by the rules. Find out common limitations or known issues here.
- ★ Backup - General iOS device backup issues
- Backup - "Back Up" button is greyed out in iTunes
- Backup - iMazing shows Not Enough Free Space on Disk but Finder and iMazing are not showing the same available space (Mac)
- Backup - iPhone or iPad backup never finishes
- Backup - Why do iMazing backups appear to be larger than iTunes backups?
- iBooks - Missing ePubs or PDFs
- iMazing Mini won't launch (Mac)
- iOS Update/Reinstall - iTunes message "Setup as a new device, or restore from backup"
- iOS Update/Reinstall - reinstalling device in DFU mode hangs (Windows PC)
- iPod Shuffle cannot connect to Mac
- Messages - Emojis appear as square boxes (Windows PC)
- Messages - Thumbnails display freeze (Windows PC)
- Messages - View is empty
- Misc - Drag and drop does not work (Windows PC)
- Misc - iMazing Window is Blank (Windows)
- Music - Greyed out audio tracks
- Music - iCloud Music Library and Apple Music related limitations
- Music - Tracks are greyed out in iMazing
- Notes - Missing attachments
- Photos - Cannot add photos to device
- Photos - Cannot delete photos from Camera Roll
- Photos - The photo "x" cannot be transferred because it is stored in iCloud