To validate a license's activation number, iMazing needs to connect to it's activation server. This is required only once per computer.
In some cases, connection to the activation server may fail:
- An error message such as "Error communicating with server" may pop up.
- The activity indicator to the right of the text field may keep spinning and nothing will happen.
If this is the case, please follow the troubleshooting steps below:
1. Internet connection
Make sure you have a robust internet connection.
2. Firewall / Antivirus
Especially on Windows, extra firewall / antivirus software may block iMazing's attempt to connect. Simply whitelist https://activations.devmate.com, or alternatively disable your firewall/antivirus just for the time it takes to activate iMazing.
Note that Windows has an excellent built-in firewall that, if regularly kept updated, is in the vast majority of cases enough to protect your computer.
If you connect to the internet through a proxy, the proxy may need to be configured to let iMazing through. Please write to us directly and we will help.